FREYA LUPO is a registered trademark owned by Ksenja Volk (hereinafter: “FREYA LUPO”, “we”, “us”, “controller”).
We respect your privacy and are committed to protecting your personal data in accordance with applicable laws, including the General Data Protection Regulation (GDPR).
By using the website www.freyalupo.com, you agree to the terms of Privacy Policy and Terms & Conditions Policy.
1. DATA CONTROLLER
Data controller: FREYA LUPO, Ksenja Volk s.p., Savska cesta 25, 1000 Ljubljana, Slovenia; Email: info@freyalupo.com
2. PERSONAL DATA WE COLLECT
We may collect the following data:
a) When you place an order:
Full name
Email address
Phone number
Billing and shipping address
Payment details (processed securely via third-party providers)
b) When you subscribe to our newsletter (homepage form):
Email address
c) Automatically when using the website:
IP address
Browser and device information
Website usage data (analytics, cookies)
d) When you apply for Private Access: Name, Surname, Email address
3. PURPOSE OF DATA PROCESSING
We process your data for the following purposes:
Order processing and delivery
Customer communication
Sending newsletters (only with your explicit consent)
Improving user experience
Website analytics and performance
Legal compliance
4. LEGAL BASIS (GDPR)
We process your data based on:
Contract performance (orders)
Legal obligations
Your consent (newsletter)
Legitimate interest (analytics, website improvements)
5. NEWSLETTER
You can subscribe to our newsletter by enteringyour e mail address on our website. When you subscribe your give your explicit consent. We may use third-party email marketing tools (e.g. Mailchimp or similar)
You can unsubscribe at any time via the link in any email or by contacting us at info@freyalupo.com
We will not use your email for other purposes without your consent.
6. DATA RETENTION
We retain your data:
Order data: as required by law (e.g. tax regulations)
Newsletter data: until you unsubscribe
Analytics data: limited time depending on tools used
7. SHARING OF DATA
We do not sell your personal data. We may share it with trusted third parties:
Delivery services
Payment providers
IT service providers (hosting, email marketing, analytics)
These partners may only process data on our behalf and are required to keep it confidential.
8. DATA SECURITY
We implement appropriate technical and organizational measures to protect your data. Payment details are processed securely via third-party providers and are not stored by us.
9. COOKIES
Our website uses cookies.
Types of cookies we use:
Essential cookies (website functionality)
Analytics cookies (e.g. Google Analytics)
Preference cookies (user settings)
Marketing cookies
Upon your first visit, you can manage your cookie preferences. You can delete cookies at any time in your browser settings.
More information: www.aboutcookies.org
10. CHANGES TO THIS POLICY
We reserve the right to update this Privacy Policy. Changes will be published on this page.
11. CONTACT
For any privacy-related questions: info@freyalupo.com